Last updated: 19th August 2025

Oliver Motor Services (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website.

1. Who we are

Oliver Motor Services is a UK-based business.
The data controller responsible for your personal information is:

Mark
Email: olivermotorservices@outlook.com

2. Information we collect

We may collect and process the following information about you:

  • Contact form data – Your name, email address, phone number, and any message you submit.

  • Booking form data – Details necessary to make and manage your booking, including your name, contact details, and vehicle information.

  • Technical data – Information collected automatically via Google Analytics, such as your IP address, browser type, device information, and pages visited.

3. How we use your information

We use your information for the following purposes:

  • To respond to enquiries made through the contact form.

  • To process and manage bookings.

  • To provide customer service and support.

  • To improve our website and services through the use of analytics.

  • To comply with any legal or regulatory requirements.

We will not sell or rent your personal information to third parties.

4. Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous data such as your browser type, pages visited, and time spent on the site.

Google may also use cookies to track your interaction with our site. You can learn more about how Google uses your data here: https://policies.google.com/technologies/partner-sites.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.

5. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – where you have given clear consent (e.g., submitting a contact or booking form).

  • Contract – where processing is necessary to fulfil a booking or service request.

  • Legitimate interests – such as improving our website and services.

6. Data retention

We will only keep your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

  • Contact form enquiries – retained for up to 12 months.

  • Booking form records – retained for up to 6 years (to comply with business and tax obligations).

  • Analytics data – retained by Google for up to 26 months, after which it is deleted.

7. Sharing your information

We may share your information with trusted third-party service providers who help us operate our business (such as web hosting providers and analytics tools). These providers are required to keep your data secure and only use it as instructed.

We will only disclose personal data if required to do so by law or to protect our legal rights.

8. Your rights

Under UK data protection law, you have the following rights:

  • The right to access the personal data we hold about you.

  • The right to correct inaccurate or incomplete data.

  • The right to request deletion of your personal data (“right to be forgotten”).

  • The right to restrict or object to processing of your data.

  • The right to data portability.

  • The right to withdraw consent at any time.

To exercise your rights, please contact us at olivermotorservices@outlook.com.

9. Security

We take reasonable technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact us

If you have any questions or concerns about this Privacy Policy, please contact:

Mark
Email: olivermotorservices@outlook.com